Frequently Asked Questions

All About May is a women’s apparel brand dedicated to effortless style and timeless femininity. Specializing in dresses, we also offer sets, tops, and bottoms designed to elevate your wardrobe with versatile and chic pieces. Whether you're dressing up or keeping it casual, All About May is all about making you feel confident and beautiful every day.

Within our brand, we have three labels—All About May, our signature collection; Sweetpot, offering playful and trend-driven pieces; and Pearl & Sea, featuring timeless and feminine designs. No matter your style, we have something for every occasion.

We would love to have you onboard as a stockist! Our roots were originally in wholesale, and we offer wholesale to registered businesses worldwide.

For more details, please visit our wholesale company website: www.fivemod.com.au.

Domestic

Standard Shipping Under $100 - $7.99AUD

Standard Shipping Over $100 - Free

International

Standard Shipping (for most countries) - $14.99AUD

Express Shipping - Pricing will be calculated at checkout based on location and parcel weight.

Exchanges

If you have chosen to exchange your item(s), any restocking fees and shipping costs are calculated via the returns portal.  All About May does not cover shipping costs for exchanges.

All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee.  We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase. 

All About May is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.  We do not offer refunds for these costs.

If an order is refused by a customer due to custom fees, the parcel will be held for two weeks and then be abandoned if these fees are not paid in this time.  All About May is not responsible for the handling of an abandoned order. 

If you are still unsure, you can reach out to us at hello@allaboutmay.com or see the calculated prices at checkout.

Please see our Returns Policy for our full Returns & Exchange Policy

To be eligible for a Return or Exchange:

• your return or exchange must be initiated via our Returns Portal within 21 days of placing your order
• received by us within 14-21 days of initiating your refund
• in the same condition that you received it, unworn or unused, with tags
• in its original packaging
• must not smell of perfume, deodorant, body odour, cosmetics or washing powder
• must not be jewellery, swimwear, bodysuits or undergarments. (for clarity, shoes, handbags and hats can be returned if they meet our returns criteria).
• your item(s) must not be a final sale or clearance item

NOTE: Exchanges and Returns for Store Credit will incur a small fee. Exchanges are only available for a different size or colour of the previous item and cannot be exchanged for a sale item.

Returns and Exchanges can be initiated via our Returns Portal. If you have further questions, please do not hesitate to contact us at hello@allaboutmay.com.

To return or exchange an item, please ensure your order meets all the requirements of our Returns Policy.

To initiate your refund or exchange you will need to visit our Returns Portal. You will be prompted to enter your email and order number and then follow the prompts accordingly. 

If you have any further questions or enquiries, you can contact us at hello@allaboutmay.com

If you chose to return your item for store credit, it will be automatically linked to the email used for your original order. When shopping, simply enter the same email at checkout, and your store credit will be available to use. You can also log into your account to view any available store credit balance.